Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Damaged materials
• Damaged electricals
• Any item that is returned more than 30 days after delivery
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at writetowoodshells@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at writetowoodshells@gmail.com and send your item to: Liqo Warehouse, SCO 384, Sector 20, Panchkula, Haryana 134117.

 

Shipping

Shipping of our product to the customer’s address takes 5-7 days for delivery of our products and 15-20 days in case of any customizations.

To return your product, you should mail your product to Liqo Warehouse, SCO 384, Sector 20, Panchkula, Haryana 134117.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 10k, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.